Vidi Ltd. respects all private information provided by our visitors on our website. All details are used for business purposes only. The information requested is needed by our company to confirm orders and enquires.
RETURN/EXCHANGE POLICY
All orders should be checked upon delivery/pickup. If a client feels that product does not match the expectation, they should contact our team via email on admin@vidi.com.mt. Given our type of business, items cannot be returned nor exchanged once delivered and approved.
CANCELLATION POLICY
A client has the right to cancel any order and receive a full refund if cancellation is made 72 hours prior to delivery/pickup date & time.
If cancellation is made within 72 hours of arranged pickup/delivery date & time, a full payment is requested of the client.
Deposits are not refundable under any circumstances.
Refunds are placed within 14 days of acceptance.
ORDERS
All individual items have a quantity of 1. All set menu packages have a quantity item of 1, unless stated otherwise in the menu.
Orders should be placed at least 24 hours ahead of desired delivery/pick up time.
Orders can be delivered, or picked up.
Free delivery in Malta with orders above €15. If one wishes for delivery but doesn’t exceed the minimum of €15, a €10 charge is applied for delivery service.
Pick up address: Avalon club, Hal-Far Road, Birzebbugia.
ALLERGENS
Allergens used on a daily basis in our kitchen include dairy, gluten & nuts amongst others. We cannot guarantee no traces of allargens in our meals. All costumers must be aware of the risk.
For gluten & lactose free items, one can view our individual list and set menu packages.
PAYMENTS
We do not keep records of any information provided with regards to card/bank details. All payments are processed through a third-party company (www.stripe.com).
DELIVERY
We offer free delivery to Malta on orders with a minimum of €15. If order does not exceed €15 but client wishes for delivery service to Malta, a €10 charge is applied.
Prior delivery, our delivery person will be given contact information, and he/she will be in contact with client.
For Christmas Eve & New Year’s Eve, delivery and pick up is available from 10am to 4 pm.
For Christmas Day & New Year’s Day, delivery and pick up are not available.
FOOD
Food is delivered cooked but not warm. For warm deliveries, one must contact our office via email on admin@vidi.com.mt
Food order should be consumed on day of delivery.
All food items should be kept refrigerated.
All items which need to be heated, should be set in an oven at 180֯ C for 3-5 minutes.
TERMS & CONDITIONS
Only day by the pool packages have a longer duration during the day. Other packages have a time limit of four or five hours.
Clients have access to premises an hour before event starts.
Any type of confetti, colour dyes, silly sprays and petals are prohibited and fined €100 and cost of damages.
If no DJ is present, venue will play background music and cannot accommodate to requests.
Any damages incurred during an event, the organizer is to be held responsible.
No adult entertainment is allowed. All entertainers must be approved by the venue prior event date. Venue reserves the right to refuse entry to any unauthorized vendors and entertainers.
For health & safety reasons, running, pushing, shoving or throwing are prohibited. Staff reserves the right to ask guests to leave premises.
A booking fee of €100 is to be given in order to secure booking. Booking fee is not refundable or transferrable under any circumstances. Booking fee is later deducted from the final amount due.
An order is to be provided a week before the event. Order can be emended up to one day before the event. Upon order, client must confirm; package chosen, number of adults and children, time of start of event, food order (when required) and any dietary requirements.
Final payment should be as per final order. Payment should be settled on the day of event, before start of function. Payment methods accepted are cash or bank transfer.
COMPANY DETAILS
Vidi Ltd.
VAT number: 29683513
Head Office Address: Avalon, Hal-far Road, Birzebbugia
Office Hours: Monday – Friday from 9:00 till 17:00
Office Landline: 21654000
Email Address: vidigroupltd@gmail.com
